Terms of service

Terms of Service

1. Overview

Briefly explain that by accessing the website or purchasing products, users agree to the terms.

Example:

By using this website and purchasing from Sess Nails, you agree to the following Terms of Service. Please read them carefully before placing an order.

2. Products & Usage

Mention:

  • Press-on nails are cosmetic accessories
  • Results may vary based on application and nail care
  • Products are for personal use only
  • Misuse is not your responsibility

Example:

Sess Nails products are designed for cosmetic and personal use only. We are not responsible for damage caused by incorrect application, misuse, allergic reactions, or failure to follow usage instructions.

3. Product Availability & Pricing

Mention:

  • Prices can change anytime
  • Products may sell out
  • Minor color differences may occur due to screen settings/lighting

This is especially important because your product photography is highly aesthetic/editorial.

4. Orders & Payment

Mention:

  • Orders are confirmed only after payment
  • Sess can cancel suspicious/fraudulent orders
  • You reserve the right to refuse service

5. Shipping

Mention:

  • Shipping timelines are estimates
  • Delays from courier/logistics are outside your control
  • Wrong address provided by customer = customer responsibility

6. Returns, Exchanges & Refunds

This section matters MOST for nails.

You previously decided:

  • no refunds
  • exchanges only for damaged/wrong/sealed items

So structure it clearly:

Example:

Due to hygiene reasons, we do not offer returns or refunds once an order has been delivered.

Exchanges are only accepted for:

  • damaged products
  • incorrect items received
  • unopened and unused products

Claims must be raised within 48 hours of delivery with proper unboxing proof.

Also mention:

  • customer bears return shipping cost (if that’s your policy)
  • replacement processed after inspection

7. Intellectual Property

Important because your visuals/design language are a huge brand asset.

Mention:

  • all images/videos/designs/logo/content belong to Sess
  • cannot be copied or reused without permission

8. User Conduct

Protect against:

  • misuse
  • fake claims
  • fraudulent transactions
  • abusive behaviour

9. Limitation of Liability

Very important legally.

Example:

Sess Nails shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

10. Privacy

Link to your Privacy Policy.

11. Governing Law

Mention:

  • governed under Indian law
  • jurisdiction city (likely Delhi/Haryana depending on your entity)

Example:

These Terms shall be governed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.

12. Contact Information

Include:

  • support email
  • business address (if needed)
  • grievance contact if applicable